Welcome to Rankwatch’s E-Coffee with Experts wherein we discuss all things related to online marketing with some of the best minds in the business. Today we welcome Chris Dreyer who is the CEO of Rankings.io and also a marketing expert helping personal injury law firms get rankings on the first page of Google
Hey everyone, today we have a very special person with us — Chris Dryer. Chris is the owner of rankings.io. He is one of the smartest SEO persons I have known in my life. Although we were planning to meet in person, because of COVID-19, it just couldn’t happen. Nevertheless, here we are today, having a candid discussion about how Chris has grown his agency; about his journey in life, and a lot of other things. Welcome to the show, Chris.
So, Chris, I was going through everything you’ve done. It’s been such an interesting journey. Therefore, I would like to know who was Chris as a child while growing up?
If I talked to one of your friends from your school days, what would they tell me about you?
That’s very interesting. But I’m sure you’re enjoying the journey as well, right? The destination or the win is important but so is the journey.
Chris, from a school teacher to a self-taught SEO, affiliate marketer, to running your own agency. That’s a very different progression from what you see, for a normal person. What exactly are the qualities in you which you think pushed you to make those changes?
I remember the challenge and Digital Point forum, Warrior Forum. So, you did the whole 30 Day Challenge, and you ended up making $10?
What exactly were you promoting in affiliate marketing?
“How to stain concrete floors and stained concrete floors?” — I ranked number one for that for years. In fact, I was the number one Kindle Direct Publishing book on Amazon back in the day. Those were a few of the avenues. I even had stuff on pastry chefs. I had the best man duties at Kindle Direct Publishing book, and I had a generator website(Katrina) — that when all the Hurricanes were hitting the US, all of my generators sold out. We sold every single one available.
I used to be in AdSense and affiliate. While I was doing AdSense, I used to have a website on almost everything. I used to rank on single keywords like beauty, treadmills, weight loss, You name it, and there would be a website, so I completely get it. And then what happened, Panda Penguin?
Why did you make the switch, then? You were doing well at your agency. You were the head of SEO there, right?
Okay, and that’s when you launched Attorneyrankings.org?
Although I wanted to talk about this a little later in the show, but I will go ahead right now. I understand design is a completely different ballgame, even for social media you need special skill sets. But when it comes to SEO and PPC really go hand in hand.
Moreover, with the changing dynamics of the SERP world, for example, GOOGLE, the owner of the show, the king of the jungle — they are reducing the space which an SEO listing has. The organic share of voice is getting reduced if you look back at 5 -10 from now. Everything that we could generate organically — the strategy, keywords, landing pages, conversions has been reduced.
There are a lot of commonalities between SEO and PPC even today. But do you still feel that PPC and SEO would not be a good mix of services –the search company versus the organic company?
In the beginning in pay per click, everything was 10 cents a click, and now in the legal vertical — car accident lawyers, is $100 a click. It changes from time to time. From a marketing standpoint, from a unique selling proposition, I can sell in both ways. I sell the advantage of PPC. I can say, “Hey, let’s do pay per click because it takes time to rank your SEO. We can get immediate traffic.” Or I can say, “Hey, you should do SEO versus PPC because in SEO, you’re creating an asset that compounds over time and it’s evergreen and permanent.”
You can play it either way. I’ve seen it in a lot of different directions.
This takes me to my next question. Making people understand that SEO is a long-term game and its intangible, is difficult. Telling them that it depends on a lot of factors. And that you will get results maybe after six months, nine months, or twelve months, depending on where you are right now is tricky.
Your clients will need to have patience. They must be ready to pay a decent amount of money for a longer duration, say 9 months, before they see any actionable outcome. It also becomes difficult to retain those clients after that. Because once they get the outcome, they understand it’s cumulative as well.
In such cases, do you reach a point where you feel that your clients are saying, “Now I’ve spent money for two years, I’ve reached a very good spot and now I need to pause my SEO for some time and hold that money for myself”? Have you been in such situations? If yes, how do you handle that?
I like all channels for marketing, attention, and impressions to build the brand. But when we make this comparison, the other thing that I like about SEO is that one landing page could rank for 2000 keywords. So, even though you rank number one for a particular phrase, it doesn’t mean you’re going to rank number one for all of them. This presents a lot of opportunities even on a specific keyword segment. Not to mention, other parallel areas of the law. So under personal injury, you could do really well for PI, but maybe you’re not ranking well for a car accident or truck or motorcycle or slip and fall. That’s where opportunities can really be created from an SEO and content marketing standpoint.
Since it is as competitive a niche, you are always racing against other people. And if you pause, those people will go ahead, and you will fall back.
So do you have a lot of owned assets in your business or places where you have control and no one else can get ahead of you?
Tell me something, you have really scaled up an agency that too in a single niche and selling SEO. You’ve done that by increasing your prices to a level where you really feel that this is what I need. But what I want to understand and talk about is how do you really price? Is it value-based pricing? Do you charge for your man-hours? Or what exactly do you tell the client regarding the outcome you will deliver? In X amount of time, how do you go about figuring the right price?
We do a competitive diagnosis. We call it an SEO discovery because we’re mirroring our audience, our audiences are legal. They do discoveries before they go to trial.
And I use all kinds of analogies here. Prescription without diagnosis is malpractice. Imagine your car wasn’t working properly and you took it to an auto shop and before you got out of the car, they said it was going to be $100,000 to fix your car, you’d think they’re crazy. Obviously, they didn’t even look under the hood.
That’s what we have to do. In every location, it doesn’t matter what the population is. It’s what’s the competitive landscape from an SEO perspective. What’s the Gap? What’s the target for links? What kind of content do we have to create? How many reviews do we have to acquire? All of those things go into pricing. And here’s the catch. You could have the exact same competitive strategy in two locations. But you could charge differently, even though you’re going to employ the same tactics on value-based pricing.
The value of a case in Los Angeles is more than it would be in Louisiana, or in California. That’s because they can get larger settlements in California than they can in Louisiana.
Would you talk about ROI with the clients? Would you tell them how soon they can start to see results, marketing qualified, sales qualified leads if they are paying X amount. Would you go into that much depth with your clients? More importantly, how would you actually give that timeframe?
We call it internally – “teaching our clients not to be crazy”. If they don’t set expectations, and they get upset because they don’t know.
Fair enough. But at the end of the day, it is SEO, not every estimate will go right. Sometimes even if we estimate nine months, it might end up being twelve months or sixteen months. What strategy do you use at those moments? Do you just tell the client directly? Are you very transparent with them in terms of what you’re doing?
So when you’re doing performance-based SEO, you’re not owning the asset. Do you get a part of the revenue continuously for the life of the company? Because you’ll put in all the hard work, they’ll start ranking. But if after six months or 12 months they say, “Okay, that’s it. We want to call it a day.” What after that?
That’s, that’s an insane guarantee. I know you follow traction and in traction, they have a unique proposition or a unique selling point. I don’t think there is a better unique proposition than what you just said?
Fair enough. 100%. So, you’d still work on their assets? Not yours in terms of results?
Okay, let’s talk a little about scale. You’re one of the few people who are people running an SEO-only agency in a single niche. You’ve been able to scale up to almost 8-figure revenue numbers. What has actually led to that scale? How have you built your systems and processes in your teams? What’s the structure of your teams and how exactly do things flow?
Also, like you said, Pods are not the best for the assembly line model. You would train a set of people to do a certain thing multiple times. So, do you have account managers who are just handling the clients? Do they just do functional roles like strategizing and talking to the clients and do nothing around the deliverables?
Okay. So the accounts team would just talk to the client, strategize, look at competitors. Each account manager is handling, perhaps a multitude of clients. But what kind of numbers do they manage?
Do you have a set of things they have to do every single month? Like looking at the competitors or content, because they’re not really doing any production work other than talking to the client. What else do you get your accounts team to look at?
Nowadays clients prefer communicating over different channels. Some prefer Slack, some prefer WhatsApp, some just want you to call them. So, how do you handle your accounts team talking to the clients and then keeping it all together? If someone has to actually see what’s going on in an account, can you just have a quick view at the account director level and analyze it?
Has retention ever been an issue for you? Do you find it difficult to retain clients?
That’s the best way to grow a company, at least, for the initial phase because it gets you referrals — the best source of clients. What about retaining employees? Employees are the most important asset to a services agency. How do you retain your employees? I saw some very interesting things which you do differently than other agencies in the business. I would love to hear more about how you go above and beyond for your employees, in terms of training and everything else?
We reimburse certifications courses, provide coaching, have them do a bucket list and try to help them fulfill their bucket list. The most important thing in all this is a culture built on radical transparency. So we discuss everything that we’re doing in the business and trying to accomplish.
That’s great. Because that is one thing that collects everyone together as a company. They can see the vision.
Chris, tell me something you said that the challenges in life are what motivate you. Early on, you faced the challenge of affiliate marketing, and eventually, you overcame it. Then came Penguin. What would have happened if Penguin had never come? Do you think you would still be a kickass affiliate marketer?
I think all these experiences allow you to grow as a human and see opportunities that you didn’t know existed. That’s where books come into, raising those ceilings to see opportunities, but I’m not really sure.
I said, “Here’s what we’re gonna do. On January 10th, we’re launching four websites, and we’re doing this giant campaign launch.” Because it allows you to focus. When you have this big challenge and huge endeavor, everyone has to get on the same page. It forces you to focus. Instead of launching one site at a time, when it’s a big challenge, it creates momentum and excitement.
Like big hairy, BHAG in the traction.
What do you mean by four websites? Is it related to your clients or are they your own websites?
What are the two new podcasts going to be about?
Okay, so from 10 to 100 million if that’s your next target, do you think that’s still achievable with PI or do you think you’ll have to niche out or add services?
Okay, SEO is so heavily controlled by one company in the world, Google. And it’s not that anyone is doing anything wrong — we are doing anything wrong or you’re doing anything wrong. Even if we are going by the book, the book can get changed tomorrow. This is something that’s not in our control. Does that make you think whether you should go horizontal or double down on SEO? We are an agency, we have software, we have really doubled down on SEO, but I keep on thinking — Is SEO going to be what it is? Is it going to change drastically?
What if the government comes and breaks Google up and there are multiple search engines? That’s an opportunity. Google also just released the indented listings. They had the passage rankings, now they’re doing these indented. I think there’s a lot of opportunities. When we looked at the decision, we kind of thought of it in two ways. One way, we have relationship equity — that flywheel relationship equity and PI, or we have our productized service — know how to make money, know how to deliver and do the other areas of the law. And we felt that it was riskier to just stick with PI because SEO is more secure from a service perspective than an area of the law perspective. So, I’m hedging by going into other areas of the law. Also, as an entrepreneur, I am heavy in investing. I’m big into real estate, and there are other streams of income from assets. There’s a hedge there too.
Do you do virtual real estate as well? That’s your expertise, right?
What’s your life goal? It doesn’t really need to be a time-bound goal, but something that you want to achieve in life.
Awesome, Chris. Let’s have a quick rapid-fire if you’re up for it.
Describe yourself in three words.
What have you done in life, which you’re most proud of?
That’s an exclusion.
Awesome. What’s your favorite hobby?
Do you still play basketball?
What’s your favorite business book?
Yes, that’s an amazing book. Chris, what is that one thing you wish that your 20-year-old self knew?
Chris, it was great having you on the show. If anyone from the audience wants to reach out to you, what’s the best way to get in touch?
Thanks a lot, Chris Dryer from rankings.io. Thanks for sharing all the knowledge bombs. It was an amazing experience listening to you, talking to you.
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